With a constant focus on innovation and using modern technology to stay ahead of the curve, everything we, Big Jerry’s Fence Company, do is with the goal of delivering an unwavering customer experience, nothing less than exceptional every time.
1 – BETTER SERVICE FROM START TO FINISH
a. HASSLE FREE PROCESS FOR CUSTOMERS: no need to take time off to schedule a site visit just to receive a quote: We understand that every customer is unique, and everyone’s in a different stage of planning for home improvement projects. We quickly provide you with an accurate fence quote so that you can make the decisions necessary for your home. We have cut out the time-consuming process of booking an appointment that gets scheduled weeks out just to have the estimator show up late or, worse, not show up at all.
b. QUICKER QUOTING: Our customers typically receive an free of cost accurate fence estimate within 24 hours of requesting a quote. Upon receiving your inquiry, one of our employees will contact you to consult and collaborate with you on your fence project. We take the time to understand what you’re looking for and design a complete solution around your specific fencing needs, whether that be your budget or the design of the fence.
c. FASTER RESPONSE TIMES: At Big Jerry’s Fencing, we understand that making a big purchase for your home can be stressful, and we wanna help you every step of the way. Great service should extend beyond the quoting process and even after the installation is complete. The efficiency of our processes makes us more responsive to ALL of our customers whether you need to make a revision to your quote, have a follow-up question prior to installation, and even after the project has been completed. We never keep our customers waiting long, and the streamlined process removes the hassles.
2 – PRICING
BETTER PRICES due to lower overhead, not inferior products:
i. We aren’t making our customers foot the bill for unnecessary expenses. Instead, our methods of assembling the fence on site will reduce costs. We then pass along that cost savings to our customers. Why should you have to pay for additional staffing labor, insurance, vehicles, and travel expenses when those things are simply not a necessary part of a great fence installation?
ii. At Big Jerry’s Fencing, we always use high-quality products that meet or surpass industry standards. Don’t be fooled by deceptive sales tactics from other companies who charge you more and tell you it is because their fence product is better. Our vinyl and aluminum products are GUARANTEED FOR LIFE and are backed by a lifetime warranty.
3 – SLOPES AND GATES
a. Don’t fear the slope boogeyman: There is hardly ever a perfectly flat yard, but that isn’t an issue. The fact of the matter is that slopes are just a standard part of any normal fence installation and are easily dealt with by an experienced fence company who knows what they’re doing. Our aluminum and vinyl fencing is rackable, meaning we can angle your fence panels to conform to the general slope of your yard. We find the high point of your yard and set the fence to remain level while gradually following the slope. Alternatively, if your property’s on hilly terrain and you’re worried about gaps in different spots, we can rack the vinyl or aluminum panels in those specific spaces to minimize gaps. Understand that due to the nature of the aluminum and vinyl panels being straight at the top and the bottom, some gaps are unavoidable. It doesn’t matter how much slope measuring is done. We’re happy to consult with you to address these issues prior to the installation.
b. Gates: It is true that the gates can be tricky when being installed in areas with extreme slopes. We always recommend installing your gate over a relatively flat area when possible. While we do not fabricate gates in-house, we do offer custom sloped aluminum and vinyl gates if your yard requires one, so those tricky slopes are easily remedied by building a gate that angles up or downhill. In addition to offering you a fence quote quicker than our competition, we also offer instant custom solutions. Just let us know if there is sloping in the area where the gates need to be placed and we can discuss possible solutions.
4 – MEASUREMENTS
Don’t trust our competitor fence companies telling you that if you choose Big Jerry’s Fencing the chances are your installation won’t go well, because that’s a our customers will tell you differently. The brass tacks are that we have differed from the norm and revolutionized the fencing industry to be able to provide better pricing to our customers, and it makes our competitors uncomfortable. At Big Jerry’s Fencing we have been developing and perfecting our streamlined processes for well over a decade; we were offering “no-contact estimates” before it was the cool and much-touted feature.
● Our quotes are NOT online based, we will always consult with you about your project prior to installation. Your estimate is provided by a real live person on the other end, who has taken the time to understand your needs and hear you out.
● Our sales consultants undergo an extensive training program that teaches much more than GPS Quoting. Our quoting process uses a combination of resources that we have at our disposal to obtain measurements and identify potential obstacles.
● We rely on property surveys to obtain EXACT measurements to ensure your fence is installed properly.
Here’s why the property survey’s are a big deal:
Home builders will typically use above-ground stakes with flags to mark your property boundaries. These flags simply mark the property pin that is located underground. These underground property pins signify your true property line. During construction, the above-ground stakes and flags are often times accidentally kicked and replaced by the construction crew. How can you be certain these flags were placed back in the exact spot?
Unless the estimator is locating the underground ground property pins and running a string line to obtain the measurements for your quote, how can you be certain their measurements are exact? Property surveys allow us to obtain true measurements for your property lines to ensure that your fence doesn’t encroach on any neighboring properties.
Property surveys also provide important information that is simply not always visible when performing an on-site visit. Most homes have easements on the property that homeowners don’t know about. Your property survey will typically include that easement information that allows us to conduct an informed consultation. If your fence is built over a utility easement, your utility companies can force you to remove the fence, which can add unnecessary and completely avoidable additional costs and headaches.
5 – OVERCOMING OBSTACLES
Our installers will conduct a full onsite walkthrough with you on the day of the installation to ensure you get exactly what you’re looking for. Walking the property with the installer is more effective than an onsite walkthrough with an “estimator” who has never picked up a tool, let alone having actually installed a fence. During this walkthrough, the installer will be able to physically show you what will be done to overcome obstacles on your property. So, please let us know if you are concerned about a potential obstacle on your property or would like to request a site visit prior to installation, and our team will be happy to assist.
At Big Jerry’s Fencing, we never cut corners and always strive for 100% customer satisfaction. Our installers are highly qualified, and we don’t consider your project complete until you are happy; therefore, you don’t pay us for the completion of your fence installation until you are satisfied. We almost always over order on materials out of our own budget to account for unforeseen obstacles. This is done to ensure timely completion of your project. You won’t see this level of dedication to customer satisfaction from our competitors.
6 – CUSTOMER FOCUSED SOLUTIONS
Big Jerry’s Fencing has been a trusted part of communities across the United States for well over a decade. During this time, we have encountered just about everything you can think of. From custom fence designs to oddball requests, we do it all and are eagerly standing by to partner with you on your fence project. We work with a wide array of products to add protection, privacy, and value to your home. Does your Home Owners Association (HOA) stipulate the type of fence you can have? We’ve got you covered! If you are (Pardon the pun) ‘on the fence’ (sorry, not sorry) about the material that is best for your situation, allow us to provide you with multiple quotes, and let’s discuss the benefits of each fence type.
Let us know what is important to you! Do you have a new puppy that needs a fenced yard? Are you having a pool installed and are required to have a pool code compliant fence? Do you live close to your neighbors and need privacy for your bedroom windows? Want to discuss upgrade options to make your fence stand out from the rest? Whatever your need we have the experience and products to offer the right solution for you!
7 – COMPREHENSIVE FENCE QUOTES
Estimates from Big Jerry’s Fencing come with complete sketch, full warranty information, and comprehensive product details. The detailed sketch we provide will offer a real glimpse at how the fence layout will look in relation to your home and property. We include dimensions for each fence line and gate placement along with a picture and description of the type of fence that was quoted. Quotes are provided with total linear footage. We measure through gates to determine the total footage of the project. Your total linear footage includes the width of the gates. This covers the cost of material of the gate and the additional line item on the invoice, which includes the additional cost for hardware, gate posts, and the labor to install the gate.
We only use professional grade products.
● Vinyl privacy fences are one of the most popular fencing materials on the market. Stronger and more durable than wood, our vinyl fence products are guaranteed for life and will not peel, flake, blister, rot, or abnormally discolor. Our tongue and groove vinyl fences are assembled on-site, and we never use premade panels that get screwed to the fence posts with brackets that rust and break over time.
● Big Jerry’s Fencing stick builds your wood fence with high-quality lumber, onsite, from scratch, every time. Materials include: 1×6 pickets, 2×4 rails, 4×4 posts, and 6×6 hinge side gate posts. The 6×6 gate posts provide additional support to help combat common gate problems such as leaning, sagging, and hinge failure.
Big Jerry’s Fencing uses galvanized ring shank nails in the construction of our wood fences. The galvanized coating helps prevent rust and corrosion while the ring shank design provides added holding power to prevent nails from popping out as the wood changes and shrinks over time. Big Jerry’s Fencing guarantees that your wood fence is going to be built to last.
● An aluminum fence will define your space while adding protection and security without obstructing the beautiful views that your property has to offer. With a wide variety of styles, grades, finishes, and accessories, it’s easy to add curb appeal and charm to your home while satisfying every taste and budget. With the appearance of wrought iron and the maintenance-free benefits, aluminum fencing combines the most stringent quality standards with state-of-the-art compounds to resist peeling, flaking, corrosion, rotting, or rusting. Extremely weather resistant and low maintenance, an aluminum fence will keep its great looks for years to come.
8 – TOP RATED
Concerned about propaganda from other companies? Our customer feedback speaks for itself. Big Jerry’s Fencing has thousands of 5-star reviews.
Our system allows us to be more responsive to ALL of our customers throughout the process. If you have a question about our company, products, or anything else, we are always ready and willing to help. Another company telling you that you should hire them to build your fence based on the sales tactics of their estimator hardly qualifies as an interview process. That estimator isn’t the one building your fence, nor are they the one managing your project, so what are you really hiring them based on other than salesmanship? The primary reason we developed our efficient process for quotes is so that we are available to respond to our customers in a timely manner while being able to keep our prices low Remember, our quotes are NOT internet-based. Your quote is always provided by a real person who took the time to consult with you and understand your needs.
No company can match our blend of excellent service and great price. The companies that can compete with our customer service are typically way overpriced and the companies that can compete with our prices consistently miss the mark on customer service. Don’t be fooled by our competitors; experience the Big Jerry’s Fencing way for yourself. You’ll be joining the tens of thousands of satisfied customers who have nothing but glowing reviews of our services and products, which you can read about in the customer testimonials.
