Warranty Information for our fences
All materials will be warranted by the manufacturer. Big Jerry’s Fencing provides a LIFETIME guarantee of construction to be free of defects in workmanship. This covers installation errors only. Fence materials will change in appearance, dimension, and shape due to the process of aging and exposure to the elements. Wood fence materials are subject to warping and cracking. Defects to the fence and fence hardware caused by these natural changes to the material are specifically excluded from this warranty. Also excluded are vandalism, climbing, vehicular damage, swinging on gates, and normal wear and tear. In the event your fence is in need of repair, all repairs will be made within 30 days of notification and may be subject to a charge if the damage is found to be caused by anything other than installation error.
License and Insurance
Big Jerry’s Fencing, L.L.C. carries full general liability insurance. Proof of same is available upon request.
Lumber:
We use #2-grade or better pine lumber which has been pressure-treated with ACQ or MCQ treatment. Pine is the most commonly used wood for pressure treating because its density accepts and retains the treatment chemicals better than most other species. MCQ is the newest treatment chemical and leaves the wood much lighter than the traditional green color of ACQ.
The grading system (#2 grade) refers only to the appearance of each board. It is normal for #2-grade pine lumber to have knots or small areas of bark called “wane”. Big Jerry’s Fencing hand picks each piece of lumber during the construction process to reduce or eliminate unattractive pieces. If you are concerned about blemishes, #1-grade lumber is available at a higher cost.
How does our warranty for fences cover shrinkage? All pressure-treated lumber will be wet when it arrives on your job site. As the lumber dries, it will shrink a little. This shrinkage is particularly noticeable in the gaps between pickets. Pickets on privacy fences spaced 0” apart during construction; can be expected to shrink to result in a 1/8” to 1/4″ gap between each picket. Let us know if you would like to know about fence styles that offer total privacy.
Nails:
Big Jerry’s Fencing uses pneumatic (air powered) nail guns during construction. These gun’s shoot nails into the wood and countersink the head of the nail. This is done on purpose to give the nail better holding power. We use only hot-dipped galvanized nails which are approved for ACQ lumber. Our nails are also ring-shank, meaning they have a series of small rings along the length of the nail. These nails have greater holding power which reduces warping and virtually eliminate pop-ups.
Property Lines:
It is the customer’s sole responsibility for knowing and advising Big Jerry’s Fencing where the fence will need to be installed. The Customer will need to know where the property lines are and have them marked before we can begin to build the fence. If the customer insists on building without property lines or property pins located, then they accept responsibility. If the customer’s survey corner stakes are in place, or if the customer can provide a copy of the site plan, we can usually help determine where the lines are, however it is the sole responsibility of the customer to assure the fence is installed in the correct location. Unless the customer specifies otherwise, we typically build fences 4-6 inches inside the property lines. Payment upon completion of the fence will serve as customer approval of the fence location.
Home Owners Association:
Most neighborhoods require approval by the Home Owner’s Association, Architectural Committee or builder before a fence can be installed. Big Jerry’s Fencing will help in any way possible to ease you through this process. We are happy to provide drawings and any construction information which is needed. However, obtaining HOA approval is the responsibility of the homeowner. Big Jerry’s Fencing is not responsible for any violation of homeowners’ HOA covenants and guidelines.
Clearing a Path:
If you have a wooded or obstructed lot, we will need a path approximately 2 feet wide to be clear where you would like the fence installed. Minor obstacles such as saplings, tree limbs, or occasional rocks will be moved by our builders as part of the normal installation process. We will gladly provide you with an estimate to clear the path if you do not want the hassle. Please be aware we make every effort to tread lightly on our customer’s property. Please let us know of any landscaping or vegetation which may require extra gentle handling.
Our aluminum and ornamental iron fences are covered by a warranty through Eastern Fence.
Aluminum Products Warranty for Fences
Eastern Wholesale Fence LLC warrants to the original consumer purchaser of our aluminum fence products a limited lifetime warranty that our aluminum products will be free from defects in workmanship and that our coating will not crack, chip or peel. Gate workmanship, including welds, is warranted for a period of two years. Powder coating for oceanfront properties is warranted for a period of one year. This warranty extends only to the original consumer purchaser and is not transferable. This warranty for fences does not extend to damage caused by use other than that which the fence material has been designed for, negligence, alteration, accident, improper storage or installation, abuse, misuse, vandalism, acts of war, or acts of God. The above constitutes the complete warranty by Eastern Wholesale and no other agreement, written or implied is valid. No person is authorized to change or modify this warranty. This warranty is not transferable. Proof of purchase is required.
All claims for our warranty for fences are to be made in writing addressed to Eastern Wholesale Fence LLC: 148 Flint Hill Rd, Fort Mill, SC 29715.
Phone: 704-821-5323 | Fax: 704-821-5332 info@easternfence.com
Our Aluminum products must be purchased from Eastern Wholesale Fence LLC, or an authorized Eastern Wholesale Fence distributor or dealer and installed according to installation guidelines and in accordance with codes and restrictions.
CLASSIC ILLUSIONS FENCE LIMITED WARRANTY & GRAND ILLUSIONS FENCE LIMITED WARRANTY FOR FENCES
Illusions Vinyl Fence (“Illusions”) warrants to the purchasing homeowner (the “Purchaser”) that his or her Classic Illusions Vinyl Fence (the “Classic Illusions Fence”) or Grand Illusions Vinyl Fence (the “Grand Illusions Fence”), as applicable, will be free from manufacturing defects including peeling, flaking, blistering and corroding when subject to normal and proper use, subject to the following terms and conditions.
Classic Illusions Warranty. Should any manufacturing defect occur in a Classic Illusions Fence during the lifetime of the Purchaser (and provided that the Purchaser is still the homeowner at the time such defect is reported), Illusions will, at the sole option of Illusions, repair or replace the defective Classic Illusions Fence or the defective parts of such Classic Illusions Fence.
Grand Illusions Warranty. Should any manufacturing defect occur in a Grand Illusions Fence between the date of installation and the twenty (20) year anniversary of the installation date (and provided that the Purchaser is still living and is still the homeowner at the time such defect is reported), Illusions will, at the sole option of Illusions, repair or replace the defective Grand Illusions Fence or the defective parts of such Grand Illusions Fence; provided, however, that cost of such repair or replacement fence product shall be prorated between Illusions and Purchaser over the twenty (20) year limited warranty period, such that in year one of the limited warranty period Illusions would be responsible for 100% of such cost and in year twenty of such limited warranty period, Illusions would be responsible for 5% of such cost with the Purchaser responsible for the remaining 95%. Illusions also warrants Grand Illusions Fence products against excess fading beyond “Normal Weathering” during the applicable limited warranty period (and provided that the Purchaser is still living and still has ownership of the property at the time such defect is reported) if caused by a manufacturing defect and if reported to the fence contractor within the duration of the applicable warranty period. “Normal Weathering” is defined as exposure to sunlight and extremes of weather and atmosphere that will cause any colored surface to gradually fade, chalk or accumulate dirt or stains. The fence is not warranted against discoloration or other damage caused by air pollution (including but not limited to metal oxides or metallic particles), mold, mildew, use of harmful chemicals either by exposure or cleaning, or Normal Weathering.
Limitations on the warranty for fences
In the event of any repair or replacement of fence product under this limited warranty, Illusions shall not be liable for labor charges or other expenses incurred in connection with removal or installation of either the original or replacement product. Illusions reserves the right to refund the amount paid by the Purchaser for the fence product instead of repairing or replacing the defective fence product. In the event of repair or replacement under the terms of this limited warranty, the original limited warranty shall apply to the repaired or replaced fence product and will extend for the balance of the original limited warranty period only. The coverage offered by this limited warranty automatically ends upon the earlier of the sale of the property or death of the last of the Purchasers.
In the event a fence product is purchased by or installed upon property owned by a corporation, governmental agency, partnership, trust, religious organization, school, condominium, homeowner association, cooperative housing arrangement, apartment building or any other type of building or any other premises not consisting of a single family home used by an individual homeowner as his or her primary residence, the limited warranty period will be twenty (20) years from the installation date of a Classic Illusions Fence and ten (10) years from the installation date of a Grand Illusions Vinyl Fence, subject to proration as set forth above.
Illusions does not warrant installation or defects caused by installation. This limited warranty is void if any of the following occurs: (a) improper application techniques; (b) misuse, neglect or improper storage; (c) altering or changing the product by use of applied heat, welding, solvents, epoxies or any other alterations beyond the manufacturer’s control; (d) impact of objects, fire, flood, hurricane, tornado, wind storms, casualty, or “Acts of God”; (e) painting the surface of the product; (f) adverse effects of air pollution, mold and Normal Weathering of surfaces. The manufacturer of this product does not recommend or approve this product for all possible end use applications. The appropriate local code authority should be consulted as to its safety and applicability for intended usage.
Illusions reserves the right to discontinue or modify any of its products, including a color or woodgrain, without notice to Purchaser. Illusions shall not be liable in the event the replacement product varies in color or gloss level in comparison to the original product as a result of Normal Weathering or if a fence product has been discontinued or changed. If Illusions replaces or repairs any product under this limited warranty, it may substitute products determined by Illusions to be of comparable quality or price range in our warranty for fences.
To submit a warranty claim, the “purchaser” must notify the original company of purchase who will supply to Illusions the documentation necessary.
THE STATEMENTS CONTAINED IN THIS LIMITED WARRANTY SET FORTH THE ONLY WARRANTIES EXTENDED BY ILLUSIONS, AND ARE IN LIEU OF ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS, AND THE PROVISIONS OF THIS WARRANTY SHALL CONSTITUTE THE ENTIRE LIABILITY OF ILLUSIONS AND THE PURCHASER’S EXCLUSIVE REMEDY FOR BREACH OF ILLUSIONS’ WARRANTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ILLUSIONS SHALL NOT BE LIABLE TO THE PURCHASER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE FENCE PRODUCT.
Repair Warranty Information
Any repairs, including The Home Depot Pro Referral Repair projects, will not be covered under the workmanship warranty. Due to the nature of fence repairs, underlying issues from the original installation could result in future failure of the fence integrity. Therefore, a small repair is not a guarantee to remedy structural defects resulting from the installation done by the original contracted fence company. To cover your fence under warranty Big Jerry’s Fencing recommends replacing your existing fence with a new fence.
